Pipex UK to TalkTalk Migration : Frequently Asked Questions

Please see the useful questions and answers below regarding the move to the TalkTalk billing system:

Why is my Pipex account being moved to the TalkTalk billing system?

Being on the TalkTalk billing system will bring many benefits, please see below for some of these:

• Unlimited calls to millions of TalkTalk customers (for customers with a Pipex calls package)
• FREE calls to TalkTalk Customer Services (for customers with a Pipex calls package)
• FREE HomeSafe – Groundbreaking online security exclusively for TalkTalk customers (for customers with a Pipex broadband)
• Unlimited access to My Account - The feature rich TalkTalk customer website
• Thousands of X Factor tickets are available to win
• Future access to other great value TalkTalk services, such as mobile and fibre optic broadband

Will I get to keep my email address and telephone number?

You’ll keep your Pipex email address, reliable broadband connection and your land line number.

Is the TalkTalk network reliable?

Yes, your current Pipex service already uses the TalkTalk Next Generation Network. This is the UK’s biggest network, which is capable of delivering reliable phone and broadband services to 22 million homes.

Will my package change once it’s moved to the TalkTalk billing system?

We currently cannot provide specific information about this. We will however write to you with more information about your package in the near future. We appreciate your patience.

Will my package price be changing?

We currently cannot provide specific information about this. We will however write to you with more information about your package in the near future. We appreciate your patience.

Can I move over to TalkTalk now?

If your Pipex account includes a line rental or broadband service, you’ll be unable to move over to TalkTalk until later this year. We’ll write to you with more information on the exact date in the near future.

Customers with a calls package only Pipex account (no line rental or broadband) can move to the TalkTalk billing system now. If this interests you and your Pipex account falls into this category, please call 0871 6633300 (option 4).

Calls charged at 5p/min for customers with a Pipex calls package and 10p/min from a BT line. Calls from mobiles and other providers may vary. Call center open Monday - Friday 8:00am to 9:00pm, Saturday 8:00am - 6:00pm and Sunday 9:00am - 5:00pm.

Will I experience any loss of service when my account is moved to the TalkTalk billing system?

You will be able to use all your services as usual without any interruption.

Will my contract be automatically renewed with the move to the TalkTalk billing system?

No, the terms and conditions of your current Pipex contract are still valid. TalkTalk Group’s acquisition of Pipex did not affect your Terms and Conditions.

Why do all Pipex notifications now include the TalkTalk and Pipex logo?

Ahead of the move to the TalkTalk billing system, the joint TalkTalk and Pipex logo will be used. Once your Pipex account has moved onto the TalkTalk billing system later this year, a TalkTalk logo will be used.