Codes of Practice

Sales and Marketing Code of Practice

This Code outlines the commitments made by Pipex regarding the way we sell and market our services.

Consumer Code of Practice

This Code of Practice has been established to inform customers of their relationship with Pipex.

Customer Complaints Code

This sets out how a customer would be able to issue a complaint if their service has a problem.

Pipex UK Limited NTS and PRS Code of Practice

This Code is established to inform customers about prices of calls to Number Translation Services (NTS) and Premium Rate Services (PRS) together with information about how we help our customers with complaints or enquiries about NTS and PRS.

Broadband Migration Process

This document sets out how a customer would go about transferring their broadband service using the Broadband Migration Process.